Return Policy

Due to the nature of fragrance products, we can only accept returns if the item is unopened, unused, and in its original sealed packaging with all tags intact.

Opened or used perfumes cannot be returned for hygiene and safety reasons.

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and photos of the product and packaging.

• Email us at hopeperfumes.online@gmail.com or call 0313 4638962 / 0303 5275535
• Share your order number and reason for the return
• Our team will review your request and guide you through the next steps

Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method used at checkout.

If you would like to exchange a product for a different fragrance or size, contact us before returning the item. Exchanges are subject to stock availability.

• Opened or used fragrance products
• Items without original packaging
• Sale or clearance items marked as final sale